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General Rules

General Rules

Important informations:

  •  The credit card used for payment must be presented at the check in, with its owner´s passport. 
  • Check in time from 14h to 23h.
  • Check out time is from 8am to 12 noon.
  • Breakfast time: 08h to 10h. (For coffee before this time, please inform reception)
  • Bistro time (dinner): 7:00 p.m. to 10:00 p.m. - Tuesday to Sunday
  • We do not receive pets
  • 1 Child from 0 to 4 years, is free of charge. For the second, in the same apartment will be charged daily according to rates.
  • We charge R$ 50,00 (fifty reais) of corkage fee for each bottle of wine consumed in the social area of ​​the Pousada. Other beverages and food bought outside the hotel are not allowed to be consumed outside the bedroom.

Cancellation Policy

1) Normal Days:

  • Cancellations made up to 07 days before the date of Check in (except holidays and commemorative dates), the amount paid will be refunded.
  • Cancellations made up to 48 hours in advance (except holidays and commemorative dates), the amount paid will be converted into credit, valid for 90 days, for accommodation on another occasion, on request.
  • Cancellations in the subsequent hours, will be considered "NO SHOW", with no right to reimbursement, or conversion into credit.

2) Holidays and Commemorative Dates: .

  • Cancellations on holidays and commemorative dates, 20 days in advance of the Check in date, the amount deposited may be returned or converted into credit, for lodging on another occasion, under consultation, valid for 90 days.
  • Cancellations after this deadline, will be considered "NO SHOW", with no right to refund or credit.
  • The reduction in the number of nights booked on holidays and commemorative dates, implies the total pre-established payment.

3) Non refundable rates:

  • Cancellations at any time will be considered "NO SHOW", with no right to refund.
  • The reduction in the number of nights booked on holidays and commemorative dates, implies the total pre-established payment.